The 3Cs

1. Everyone needs to know and feel that he or she is needed

2. Everyone wants to be treated as an individual

3. Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed

4. An individual without information cannot take responsibility. An individual who is given information cannot help but take responsibility

Jan Carlzon’s book Moments of Truth

“We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.”
-Peter Drucker

Mr. Turkentine: Of course you don’t know. You don’t know because only I know. If you knew and I didn’t know, then you’d be teaching me instead of me teaching you – and for a student to be teaching his teacher is presumptuous and rude. Do I make myself clear?